The SERVICE4ACTION module links service techs in the field back to the office. The software interfaces directly with ERP4ACTION, or can be connected to an existing ERP application or other customer and service databases, even spreadsheets. It provides, gathers, connects and integrates information from field service techs, administration, equipment, inventory and customer accounts.
Direct communication and real-time access to this information allows service techs to perform their work and service for the client much more efficiently. Tasks such as completing maintenance procedures, creating work orders or requesting parts availability can be automated or as easy as clicking checkboxes from a smart phone. With smart routing functionality, service routes are optimized to save drive time, fuel and other costs for maintenance. From the field, technicians can update work status, close out jobs and even bill or invoice the customer.
SERVICE4ACTION is modern field service management. This module and application makes it easier for both companies and service techs to eliminate paperwork, save time, drive efficiencies, track progress and resolve issues.
With real-time integration capabilities to avoid double data entry, SERVICE4ACTION controls worked and billed time logs, registers all appointments on a web calendar, increases planning and scheduling efficiency, and generates work completion reports that include employee notes.
SERVICE4ACTION optimizes field service management to simplify service processes, reduce errors, increase technician productivity, and improve service operations performance.